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Power cuts and emergencies
If you're experiencing an issue with your power or if you see damage to our network, call 105 for free.
You can also view, report, and be notified about planned and unplanned power cuts across our network area on the SSEN Power Track website.
Ask about a project in my area
Do you have a question about one of our infrastructure projects?
Each of our projects have a dedicated webpage where you can find project-specific information and contact details.
Ask about land access or land rights
Do you have a question about land access, land rights, wayleaves, property matters, or one of our projects affecting your land?
If your query relates to our Transmission infrastructure, which includes our network of high voltage (132kV or above) underground and subsea cables, overhead lines on wooden poles or steel towers, and electricity substations, our dedicated teams can help.
Email: transmission.ple@sse.com for any enquiries relating to a proposed or active planning application.
Email: SHETLandTeam@sse.com for any other land enquiries.
You can also find more information about how we work with landlords on our dedicated webpage: Working with Landowners.
If you have land enquiries that relate to the Distribution network, which is the part of the network that delivers electricity into homes and businesses, please contact SSEN Distribution.
Connect to the transmission network
We are the owner and operator of the high voltage electricity transmission system for the north of Scotland.
If you are a large scale energy generation, storage, or demand developer
looking for support connecting to the grid, contact our Customer Experience Team at transmission.commercial@sse.com.
If you are looking to connect your home, business, or development into the electricity grid, or you would like to connect technologies like EV chargers, heat pumps and solar panels, please contact SSEN Distribution.
You can also visit our Customer Connections webpage to find the latest information and guidance on Transmission Connections.
Undertake activity near transmission infrastructure
We will provide clear advice on working safely, equipment location, site layout, electrical safety clearances and requirements for us to maintain and protect our assets.
Email: Transmission.Asset.Management@sse.com
Make a telecommunications 'Access to Infrastructure' request
How to make a request
If you would like to make a telecommunications 'Access to Infrastructure' request for SSEN Transmission to consider, complete and submit our online form:
Make a Telecommunications: Access to Infrastructure request
Please provide as much information as possible in form submission so we can consider your request more efficiently.
Additional information
The UK Government's website provides more information on Access to Infrastructure.
Formal Ofcom Guidance is also available on their website.
Request network data
We see making our network data more accessible to our stakeholders as a fundamental enabler to achieve UK net zero targets.
To explore our published data, make a request for new data, or to contact our data team, visit our Open Data Portal.
Open Data Portal
Contact the media team
Email media@sse.com and include ‘SSEN Transmission’ in the subject box to make sure your enquiry reaches us without delay.
Make a complaint or provide feedback
We welcome all types of feedback - compliments, concerns, and suggestions - and we appreciate you taking the time to share your thoughts with us.
Project-specific queries
You can find contact information for each of our infrastructure projects on our dedicated project pages.
Share a positive experience or offer suggestions to help us improve
If something hasn’t gone as expected, let us know so we can put it right
Postal Address:
SSEN Transmission
Inveralmond House
200 Dunkeld Road
Perth
PH1 3AQ
Email - transmissioncomplaints@sse.com
Where possible, we encourage you to use our online form or email when getting in touch.
This helps us gather all the relevant information upfront and makes sure your enquiry is directed to the appropriate team, allowing us to respond more efficiently.
For contact received through these methods, we aim to send an acknowledgment within 2 business days.