SSEN Transmission bags four nominations at UK Customer Experience Awards 2024

We are thrilled to announce that SSEN Transmission has been named a finalist in four categories at the prestigious UK Customer Experience (UKCX) Awards! Our nominations are: 

Best Use of AI - Our new cutting-edge AI-powered tool is helping us analyse stakeholder feedback at pace, combining the strengths of AI with the invaluable expertise and human intelligence of our people. 

Best Customer Centric Culture - Our strong customer-centric culture is leading to enhanced service and experiences. 

Best VoC (Voice of the Customer) Initiative - Our leading customer satisfaction scores in the ‘Quality of Connections’ having acted on direct customer feedback. 

Best Employee Experience - Our work to ensure employee wellbeing, development programs, and a new recognition platform, fostering a happy, healthy, and safe workplace. 

These nominations are a testament to our commitment to delivering exceptional service and they reflect our dedication to a stakeholder-led and customer-centric approach, ensuring we always put our customers, stakeholders and colleagues at the heart of everything we do. 

As we look forward to the awards ceremony in October, we wish all other finalists the very best of luck!

Together, we are raising the bar for customers and stakeholders across the UK.